Puntit Casino Privacy Policy

At Puntit Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at puntit.com. By using our services — whether for puntit betting, live casino games, or sports wagering — you agree to the terms outlined in this document. We are committed to handling your data responsibly, transparently, and in compliance with applicable data protection laws.

Who We Are

PuntIt Casino is owned and operated by White Star B.V., a company incorporated under the laws of Curacao with company registration number 153150, with its registered address at Korporaalweg 10, Curacao. White Star B.V. operates under gaming license No. OGL/2023/159/0076 issued by the Curacao Gaming Control Board (GCB). Privado Ltd., incorporated under the laws of Cyprus (company registration number HE 417876), with its registered address at Chytron, 1, Flat/Office 301, 1075, Nicosia, Cyprus, acts as a facilitating company for White Star B.V.

When you interact with our Puntit Casino platform — whether completing a puntit login, using the puntit app, or accessing our sportsbook — you are sharing information with us as the data controller. If you have any questions about how we handle your data, please contact us at support@puntit.com.

Information We Collect

We may collect the following categories of personal data when you register, verify your account, or use any feature of our platform:

• Identity Data: Your full name, date of birth, username, and copies of identification documents we require for verification purposes.
• Contact Data: Your email address, phone number, and postal address.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records. We support methods including Visa, Mastercard, Google Pay, Bitcoin, AstroPay, and others.
• Technical Data: IP address, browser type, device information, operating system, and login data associated with your puntit casino login sessions.
• Usage Data: Information about how you navigate our platform, which games you play, your betting history, and how you interact with puntit bet features.
• Communications Data: Records of your correspondence with our customer support team, including emails sent to support@puntit.com.
• Marketing Preferences: Your preferences regarding receiving promotional communications, including details about the puntit bonus, puntit promo code offers, and cashback promotions.

How We Use Your Information

We use the information we collect for a range of legitimate purposes directly related to operating our Puntit Casino platform:

• To verify your identity and ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• To process your deposits, manage your puntit withdrawal time expectations, and facilitate payouts within our stated timelines.
• To manage your account, including your participation in promotions such as the 10% weekly cashback offer or any puntit free bet arrangements.
• To provide personalised experiences, including tailored offers, loyalty programme updates, and VIP-level communications.
• To operate responsible gambling tools and monitor for signs of problem gambling behaviour.
• To send service-related communications and, where you have opted in, marketing messages about new games, puntit bonus code updates, or promotional campaigns.
• To analyse platform usage and improve the performance of our website, mobile-optimised site, and mobile apps.
• To detect, investigate, and prevent fraudulent activity, cheating, or misuse of our services.

Legal Basis for Processing

At PuntIt, we process your personal data under the following legal bases:

• Contract Performance: Processing is necessary to fulfil our obligations under our Terms and Conditions, including enabling you to place bets and access all features of our platform.
• Legal Obligation: We are required to collect and retain certain data to comply with gambling regulation, financial crime prevention laws, and reporting obligations to the Curacao Gaming Control Board.
• Legitimate Interests: We process data to protect our platform, prevent fraud, and improve our services for all users.
• Consent: Where we rely on your consent — for example, to send marketing emails — you may withdraw that consent at any time by contacting us or updating your account preferences.

Cookies and Tracking Technologies

Our Puntit Casino website uses cookies and similar tracking technologies to ensure our platform functions correctly and to provide you with an optimised experience. Cookies help us remember your preferences, maintain your puntit casino login session, and analyse how our site is used.

We use the following types of cookies:

• Essential Cookies: Required for our platform to operate. These cannot be disabled.
• Analytics Cookies: Help us understand how users navigate our platform so we can improve performance.
• Marketing Cookies: Allow us to deliver relevant promotional content, including information about puntit welcome bonus offers and special campaigns.
• Preference Cookies: Remember your settings and customisation choices across sessions.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners and service providers where necessary to operate our platform:

• Payment processors and banking partners to handle transactions securely.
• Identity verification and KYC service providers.
• Game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Playtech, BetSoft, and BGaming, to the extent required for service delivery.
• Regulatory bodies and law enforcement agencies when we are legally required to do so.
• IT infrastructure and analytics providers who support the operation of our website and puntit app.

All third parties we engage are required to handle your data securely and in accordance with applicable privacy legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, regulatory requirements oblige us to retain account and transaction records for a minimum of five years following account closure. Where data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our Puntit Casino platform:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to our legal retention obligations.
• Right to Restriction: Ask us to limit how we process your data in certain circumstances.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support@puntit.com. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include SSL encryption across all pages of our platform, secure data storage, and regular security assessments. While we take every reasonable precaution, no transmission over the internet can be guaranteed as entirely secure.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under this age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the relevant account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page regularly to stay informed about how we protect your data at Puntit Casino.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at PuntIt Casino, please reach out to our team at any time. You can contact us by email at support@puntit.com. Our customer support team is available 24/7 to assist with any privacy-related enquiries.